Brandwatch — recenzja 2026

I recently worked with Brandwatc, the whole experience was smooth and profressional. Communication was clear, fast and everything handled good. Based on the experience, we are happy to collaborate again in future.

I'm part of the SLT at an international non profit. I reached out to Brandwatch to find out whether they work on corporate partnerships and received a quick response, followed by a scheduled meeting. On the call one of their representatives started laughing why I was explaining the partnership vision. I asked him what was funny but he said "nothing". So I'm assuming 1) he was either live messaging his colleague on the call while I was talking, or 2) not paying attention and reading messages. I was told on that call that they would speak to their partnerships team and get back to me later that day. I never heard back. A few weeks later I made a compliant via their website form because I was still unhappy/uncomfortable with the whole experience. The reply was beyond inadequate. I thought Brandwatch was an impressive brand. But they're actually disrespectful, immature and have terrible customer service skills.