Marq — recenzja 2026

I emailed the Help Center four times for help with the Lucid Press design software as I am a novice, 76 years old and technically challenged. Morgan and Sean helped me on various occasions and went above and beyond, going the extra mile to make sure I understood the information and that they covered all the bases. They did all this with graciousness and aplomb. This to me was especially exemplary considering the fact that I was using the basic version of the software which is free and I was not a paying customer. So kudos to the owners of Lucid Press and for the stellar individuals in the Help Center. I used to work in a Help Center and know the pressures that come with dealing with multiple people who want answers immediately all day long. Your organization has a lot to teach others about customer service and respect for the customer.

I had an issue with a payment. It got applied to an account I didn’t use & not to my primary account. While I hate only electronic customer support I was BLESSED to get Morgan and he was incredibly knowledgeable and professional. He was able to move my payment to my primary account along with my pictures and previously created documents. He was incredibly responsive and never made me feel my questions were “crazy” or unreasonable. He was an absolute JOY to work with.

Their customer service is Awful!!! I emailed them about subscription cancellation a year ago, but apparently they didn’t cancel my subscription because I just got charged for another annual fee. I highly discourage anyone thinking about signing up for this subscription! They only handle things over emails according to their phone recordings.