NEXGEN — recenzja 2026

Great customer support. Effective AI avatar clones. Both Sam and Edgard are legends with effective and fast responses to an error in the system. Thanks. Would recommend.

Avi stepped in and helped us resolve an issue that had been difficult to move forward on after being passed between multiple support contacts. Prior to Avi getting involved, it was challenging to get clear ownership, which caused delays on our end. Once Avi stepped in, things changed quickly. He was responsive, proactive, and took full ownership of the situation, making sure everything was followed through properly until it was resolved. His support made a meaningful difference for us, especially given the earlier experience. Really appreciate the professionalism, clarity, and follow-through — highly recommend.

I am raising a serious issue regarding my experience with HeyGen, specifically around credit usage and billing transparency. I am currently on the Creator Plan (valid until April 24), which includes approximately **30 minutes of video generation**. However, my usage data shows: * Only **25 videos created** * Total video duration: **~6 minutes** * Yet, **200/200 credits fully consumed** This already raises a major concern: **How were all credits exhausted when only ~6 minutes out of ~30 minutes were used?** On top of this, I faced a rendering issue where: * Videos (even 15 seconds long) were stuck rendering for 20–30 minutes * None of these videos completed successfully When I contacted support, I was told: > Credits are only deducted for successfully completed videos Based on that assurance, I retried multiple times and even deleted stuck requests as advised. However: * My credits were still deducted * The videos never completed * I am now left with **zero credits and incomp