I paid $300 for 200 minutes to translate a Spanish video into English, expecting a professional result. The initial sample they provide is excellent—honestly, it sets very high expectations. Unfortunately, the actual experience is completely different.
Once I started using the platform with real content (in my case, one-hour videos), everything fell apart. Each video took over two hours just to render captions, and then another two hours to finalize. After waiting all that time, I realized the translation was inaccurate and the voiceover was inconsistent, changing speed throughout the video in a way that made it unusable.
I also tried uploading an SRT file to improve accuracy, but that didn’t help at all. The issues persisted across multiple attempts.
Customer support has been extremely disappointing. I even received a message acknowledging they are still working on the software and apologizing for the problems—which confirms the product is not ready. It has now been almost six days